TERMS OF DELIVERY
A full 14-day right of exchange and return applies to the products. The right of return is valid only if the product is in a condition equivalent to the original and is salable with its packaging and accessories.
The online store's customer register is confidential, and we undertake not to disclose information to third parties for commercial purposes.
A binding purchase agreement comes into effect when the order has been processed. An order confirmation will be sent to the customer by email. We reserve the right to change prices, as well as ordering and delivery terms on an order-by-order basis.
Ordering Method
Through this service, it is possible to order and purchase products from the selection 24 hours a day using the shopping cart.
Delivery Method
Orders over €100 without delivery costs as a Posti Economy package to Finland, or to a SmartPost parcel locker.
Delivery Time
Delivery generally takes place within 3 working days of receiving the order. If the product is temporarily out of stock, we will contact the customer to agree on a new delivery time.
Kustom Checkout solution
We use Kustom Checkout to manage your purchase at our store. The Kustom Checkout is an independent checkout solution provided by Kustom AB through which payment methods and delivery options are available.
Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered various payment methods. These payment methods are processed by separate providers depending on the payment method you choose at the time of purchase. To pay, you will be redirected to the payment provider's site—such as Klarna, Swish, MobilePay, Vipps, iDEAL and Billie—where the purchase is completed.
To make your shopping experience easier, Kustom Checkout will automatically fill in your details if you have saved your details or entered them previously in Kustom Checkout.
Kustom will not perform any credit check, instead that may be performed by the payment method you have selected to pay for your purchase.
By clicking “Pay Purchase” in the checkout, You agree to our terms, the Kustom's terms of use, and acknowledge Kustom's Privacy Notice.
More information on how Kustom handles your data and manages the checkout process can be found in the terms of use and privacy notice. These can be found here.
Stripe
Stripe securely processes all payments made through Kustom Checkout. This applies to all available payment methods. Stripe is a regulated entity in Europe and is licensed by the Central Bank of Ireland (reference number: C187865) as an Electronic Money Institution (EMI). It has the legal right to issue electronic money, execute payment transactions, issue payment instruments and receive payment transactions. Further information can be found in the Central Bank of Ireland's register.
Available Payment Methods
Through Kustom Checkout, you may be offered the following payment methods:
Cards
You can pay using debit or credit cards from Visa, Mastercard and American Express.
The payment is securely processed by Stripe via the Kustom checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.
Klarna
With Klarna you can choose to pay now, buy now and pay later, or pay in installments—depending on what options Klarna offers for your purchase.
When you choose Klarna, Klarna Bank AB handles the payment process, including any credit checks and billing. We receive payment from Klarna, and you pay Klarna according to their terms.
For more information on how Klarna processes personal data, please see Klarna's Privacy Policy.
Swish
You can pay quickly and securely with Swish. When you choose Swish, you approve the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.
Apple Pay
If you use a compatible Apple device, you can pay with Apple Pay. Payments are confirmed with Face ID, Touch ID or your device passcode.
Apple Pay uses a secure payment token instead of your actual card number. This means that we, Kustom or Stripe never see your full card number. Apple Pay utilizes your browser's or device's built-in features and typically does not set its own cookies on our website.
Google Pay
With Google Pay, you can pay with cards stored in your Google Wallet. Google Pay uses tokenization and several layers of security (such as encryption and biometric authentication or PIN). Your actual card number is never shared with us, Kustom or Stripe.
To display the Google Pay button, a technical script is loaded from Google. This may use technical cookies or local storage for fraud prevention.
MobilePay
MobilePay is a mobile wallet commonly used in Denmark and Finland. When you select MobilePay, you complete the payment in the MobilePay app and approve the purchase there. After approval, Stripe processes the card transaction in the background using the card linked to your MobilePay account.
Vipps
Vipps is a mobile payment service used in Norway. When you choose Vipps, you complete the payment in the Vipps app, usually using BankID or another strong authentication method. Stripe then processes the card transaction through the card linked to your Vipps account.
iDEAL
For Dutch bank accounts, iDEAL allows you to pay directly through your online banking environment. When you select iDEAL, you select your bank and log in normally. Your bank confirms the payment, and we receive an immediate payment confirmation via Stripe.
Billie
For business customers based in Sweden, Kustom offers Billie, a B2B-based "Buy now, pay later" solution. When you select Billie, a quick credit assessment is performed, and business customers can typically receive 30 days to pay. We receive funds directly from Billie once the item is shipped, while the business customer pays Billie according to their terms. Billie is intended for business purchases only, not for consumers.
Bank Transfers
In some cases, you may be able to pay by bank transfer. When you select this payment method, you will receive payment details (for example, a virtual account number) to which you send your payment. Funds are transferred from your bank to an account managed by Stripe. Stripe automatically matches your payment with your order without revealing your actual bank details. Your order will be processed once it has been received and matched with the payment.
Payment Security
All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).
Card Payment Security
Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment providers in accordance with PCI DSS standards. Strong Customer Authentication (e.g., 3D Secure, BankID) may also apply depending on the payment method you have selected.
Cancelled Orders Online
If your order has been cancelled because not all products were available in the store or in our warehouse, the funds will be refunded to you via Kustom. The refund will be made to the same payment method used for the original order. Refunds are usually processed within 1–3 business days.
Privacy and Cookies
Kustom may use a cookie to automatically fill in your personal information (such as name, address or social security number) at the checkout, based on information you have chosen to save. This information can be retrieved from us or our partners. You can disable autofill at any time by changing your settings during purchase, contacting us or by deleting cookies from your device.
You can find Kustom's privacy notice here.
Kustom, Stripe and each payment method, such as Klarna, Swish, Billie, etc., act as separate data controllers for their own processing activities. We never store card numbers or card information.